It is recommended that new users go to the setup site here. The setup site will provide a thorough step-by-step guide for setting up and configuring your Winston, as well as a diagnostic check to make sure everything is working properly!



Introduction


Winston currently supports two installation modes: Standard and Simple


Standard Setup: install Winston inline between your modem and router. 


wall jack -> modem -> Winston -> router


Simple Setup: install Winston directly to your router or combination modem/router. 


combination modem/router or router -> Winston 



Step 1: Determine what network equipment and layout you have


In order to pick what installation mode is best for you, we need to first determine what networking equipment you currently have.  


If you are not sure what you have, you can typically look up your equipment online to determine what they are.


Here are the two most common scenarios: 


1. You have a separate router and modem: 

 If you have two networking devices in your home, they are usually a modem and separate standalone router. When tracing wires from the wall jack, the coaxial cable first leads to your modem, which usually has a single ethernet port. The ethernet wire coming out of the modem connects to a router, which often has antennas and multiple ethernet ports. Sometimes the router is a mesh wifi router with several "nodes" around your home, like Eero or Orbi. 


2. You have a combination modem/router: 

If you have one networking device in your home, it is usually a combination modem/router, meaning both the modem and router are combined into one device. They can be referred to as Gateways or All-in-One Modem/Routers and are typically provided by your internet service provider (ISP).


In some less common cases, the best setup is determined by what type of internet service you have. If you don't have either of these internet services, please ignore!


1. You have fiber internet service: 

Some homes have a fiber optic internet service, which can typically be determined by the type of service you receive from your ISP, e.g. Verizon FiOS and AT&T Fiber, or if you know you have an Optical Network Terminal (ONT), which acts like a "modem" for fiber connections. 


2. You have PPPoA/E DSL internet service: 

These network protocols are typically found in rural areas and the United Kingdom.




Step 2: Choose which Winston setup is best for you




Option 1: Standard Setup
Option 2: Simple Setup
Description
Plug Winston in between your modem and router

Plug Winston directly into your router or combination modem/router

When to use recommendation
  • If you have a separate modem and router
  • if you have a combination modem/router, also referred to as a "Gateway" or "All-in-One Modem/Router". These are typically provided by your internet service provider (ISP). 


  • if you have a PPPoA/PPPoE internet connections (common in rural areas and the United Kingdom)


  • if you have fiber internet service**

Throughput
500MBps
250MBps



**Some fiber internet equipment allows you to plug Winston in between your wall jack and router, please click here for more information


Once you have picked Standard Setup or Simple Setup, proceed to step 3. 



Step 3: Install Winston


It is recommended that new users go to the setup site here to install and configure Winston. Based on Step 2 above and the setup that is best for you, please review and follow the instructions carefully to install Winston. 


Warning: To avoid overheating, do not place Winston on external heat sources, such as networking equipment, or in locations with no air ventilation.


Depending on which setup you chose in step 2, follow the instructions below. 


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Option 1: Standard Setup Guide




Steps for Standard Setup: 

  1. Connect to power: Connect Winston to the power outlet using the included power supply.

  2. Connect to modem: Connect Winston (WAN/IN) to your modem using the provided black ethernet cable.

  3. Reboot your modem: Unplug the modem from power and wait 30 seconds. Plug your modem back in and wait for it to fully restart. (This is important!)

  4. Connect to router: Connect Winston (WAN/IN) to your routers's WAN/Internet port using the provided purple ethernet cable.

Cable Placement for Standard Setup



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Option 2: Simple Setup Guide



Steps for Simple Setup: 

  1. Connect to power: Connect Winston to the power outlet using the included power supply.

  2. Connect to router or combination modem router: Connect Winston (WAN/IN) to an available LAN port on your router or combination modem router using the provided black ethernet cable.


Note: There is nothing connected to Winston’s LAN/OUT port. You do not need the provided purple ethernet cable.


Cable Placement for Simple Setup

                                                                                               

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Common Install Troubleshooting Steps


  • Make sure all ethernet cables are firmly inserted. You should hear a *clicking* sound.


  • Reboot your Winston and all networking equipment, including modems and routers. 


  • If Winston is not found on your network or cannot access the Winston dashboard, please log into your router and set the primary DNS to 192.168.102.1. Make sure no secondary or tertiary DNS is set. For more general information on this, please visit here


  • Make sure IPv6 is toggled off on your router. This is usually in your router's advanced network settings.


We have guides on several common routers that we know require special configuration, such as DNS changes and toggling off IPv6. You can search our support portal for your router here.





Advanced Setup Information


If you have additional networking equipment, such as a switch or additional routers, and are not sure how Winston should be installed, please click here for guidance.