Troubleshooting
WINSTON, ITSELF: setup.winstonprivacy.com - doesn't recognize that Winston is connected properly even when it is Issue: Some users have Winston ...
Mon, 21 Oct, 2019 at 4:31 PM
While troubleshooting, it's sometimes helpful to determine what the behavior would be without Winston, but physically disconnecting Winston from the Ne...
Mon, 21 Oct, 2019 at 4:31 PM
The light on Winston indicates its status: Green means it is starting up, such as when you first plug it in or when it reboots (including after it rece...
Mon, 21 Oct, 2019 at 4:31 PM
The Serial Number (SN) of your Winston is a 13 character number starting with "WPE": WPE-XXXX-XXXXXX. It can be found on the back of Winston, on...
Mon, 21 Oct, 2019 at 4:31 PM
Ordinary speed tests will show inaccurate results for tests on a network with Winston. Here's why: 1) Your test traffic may be routed far from home...
Mon, 21 Oct, 2019 at 4:31 PM
This can happen for two reasons: 1) You may have turned off your use of the Winston Distributed Privacy Mesh Network. You can check your settings here: h...
Mon, 21 Oct, 2019 at 4:31 PM
During troubleshooting, you may be asked to determine which version of the firmware your Winston is using. Here's how: From a computer on your Wins...
Mon, 21 Oct, 2019 at 4:31 PM
If you can access http://winston.conf on any browser from your computer, your computer is connected properly and you should be able to see it on all browser...
Mon, 21 Oct, 2019 at 4:31 PM
What is Winston Port 443/HTTPS and Port 80/HTTP interception? The default setting for Winston is to filter data in and out of these ports. Port 443 is w...
Mon, 21 Oct, 2019 at 4:31 PM
Certain apps and websites will require domains to be whitelisted in order to fully function properly. It is your choice to use those sites or not. This is n...
Mon, 21 Oct, 2019 at 4:31 PM