Troubleshooting

Known Issues
WINSTON, ITSELF: setup.winstonprivacy.com - doesn't recognize that Winston is connected properly even when it is Issue: Some users have Winston ...
Mon, 21 Oct, 2019 at 4:31 PM
How can I turn Winston off without disconnecting it?
While troubleshooting, it's sometimes helpful to determine what the behavior would be without Winston, but physically disconnecting Winston from the Ne...
Mon, 21 Oct, 2019 at 4:31 PM
What does the light on Winston mean?
The light on Winston indicates its status: Green means it is starting up, such as when you first plug it in or when it reboots (including after it rece...
Mon, 21 Oct, 2019 at 4:31 PM
Where can I find my Winston Serial Number (SN)
The Serial Number (SN) of your Winston is a 13 character number starting with "WPE": WPE-XXXX-XXXXXX. It can be found on the back of Winston, on...
Mon, 21 Oct, 2019 at 4:31 PM
Why does my speed test show slow speeds?
Ordinary speed tests will show inaccurate results for tests on a network with Winston. Here's why: 1) Your test traffic may be routed far from home...
Mon, 21 Oct, 2019 at 4:31 PM
Why is Google showing my correct location even though I'm using Winston?
This can happen for two reasons: 1) You may have turned off your use of the Winston Distributed Privacy Mesh Network.  You can check your settings here: h...
Mon, 21 Oct, 2019 at 4:31 PM
What version of firmware is my Winston running?
During troubleshooting, you may be asked to determine which version of the firmware your Winston is using. Here's how: From a computer on your Wins...
Mon, 21 Oct, 2019 at 4:31 PM
Why can I access winston.conf from one browser but not another?
If you can access http://winston.conf on any browser from your computer, your computer is connected properly and you should be able to see it on all browser...
Mon, 21 Oct, 2019 at 4:31 PM
Managing Winston Port 443/HTTPS and Port 80/HTTP interception
What is Winston Port 443/HTTPS and Port 80/HTTP interception? The default setting for Winston is to filter data in and out of these ports. Port 443 is w...
Mon, 21 Oct, 2019 at 4:31 PM
Domains that need to be whitelisted in order for certain websites and apps to fully function properly
Certain apps and websites will require domains to be whitelisted in order to fully function properly. It is your choice to use those sites or not. This is n...
Mon, 21 Oct, 2019 at 4:31 PM